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Issue: 'Adobe Application Manager is needed' error
One of the following error messages occurs when you launch or use a Creative Suite 5 or CS5.5 product:
Download Adobe Application Manager - A useful patch for a couple of errors that may impede users from downloading trial versions of Adobe software or updating the products. Adobe is changing the world through digital experiences. We help our customers create, deliver and optimize content and applications. Work better together. Work better together. Adobe Creative Cloud has the apps and services you need to. Adobe Application Manager (AAM) is a helper application used to manage the installation of many Adobe products. If you have a Creative Cloud membership, the Adobe Application Manager will automatically update to the Creative Cloud desktop app, as long as you are running Mac OS 10.7 or later, or Windows 7 or later.
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- Adobe Application Manager is needed to update your product.
- Adobe Application Manager is needed to start your trial.
The AAM patch installs the correct version of the Adobe Application Manager. Select the patch from your operating system below:
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1. Determine whether short filenames are causing the problem.
- Launch a command prompt with administrator privileges.
- Windows XP: Click Start > Run, type cmd, and press Enter.
- Windows Vista/7: Click Start, type cmd in the Search field, and press Enter.
- Type fsutil behavior query disable8dot3 and press Enter.
- If the output of the command is 1, then proceed to Manually create short file paths.
- Otherwise, proceed to Install the Creative Suite 5 or CS5.5 product silently.
![Adobe Adobe](https://hlchs.org/images/adobe-application-manager-cs5-download.jpg)
Important: Substitute <user_name> with your user name.
- Log out of your current user account and log in to another Administrative account.
- Launch an administrative command prompt.
- Windows XP: Click Start > Run, type cmd, and press Shift + Enter.
- Windows Vista/7: Click Start, type cmd in the Search field, and press Shift + Enter.
- Type fsutil file setshortname 'c:Documents and Settings<user_name>Local Settings' local~1 and press Enter.
- Type fsutil file setshortname 'c:Documents and Settings<user_name>Local SettingsApplication Data' applic~1 and press Enter.
- Type fsutil behavior set disable8dot3 2 and press Enter.
- Type fsutil file setshortname 'C:Users<user_name>' user~1 and press Enter.
- Log off from the current user and log in to your original user.
3. Install the Creative Suite 5 or CS5.5 product silently
- Using a command prompt, navigate to the folder containing the Set-up.exe file.
- Open a command prompt with administrative privileges, or enter the command into the run/command line field within your deployment technology.
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Mac OS X
Important: In a Terminal window, navigate to the folder containing the Install.app.
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- Open a Terminal window or enter the command into the Unix command-line field within your deployment technology.
- Type sudo Install.app/Contents/MacOS/Install --mode=silent and press Return.
- Type your administrative password and press Return.